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The Greater Amman Municipality Crisis Management and Response Guide

Last updated:

08/12/2025

Publication Date:

08/12/2025

Content Type:

Tools & Guides

This Crisis Management and Response Guide provides the Greater Amman Municipality (GAM) with a practical, operational framework to help prepare for, manage and learn from crises. It is designed to strengthen the Municipality’s ability to protect communities, maintain services and support response and recovery when crises happen.

The Guide recognises GAM’s unique leadership role in engaging with communities, providing accurate information and coordinating locally, while working alongside national and international partners. Developed from local and international good practice, this Guide aims to complement national efforts by aligning closely with national objectives and reinforcing coordinated action. Finally, this Guide is a living resource that will be updated as GAM continues to learn from experience, ensuring it remains relevant, practical and responsive to future challenges.

This Guide is complemented by a Toolkit, developed to support the Greater Amman Municipality (GAM) in implementing its Crisis Management and Response Guide. It offers a set of practical, easy-to-use tools designed to strengthen preparedness, enable effective response, guide recovery and support institutional evaluation, reporting and learning. Through standardised templates, checklists and forms, the toolkit promotes coordinated action and enhances Greater Amman Municipality’s (GAM) capacity to manage a broad range of crises efficiently. It serves as a practical and live resource for improving readiness and ensuring a consistent, resilient municipal approach to crisis management and response.

Read the Toolkit in English or Arabic.

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