Combatting COVID-19 Disinformation on Online Platforms

A policy brief with key actions that governments and platforms can take to counter COVID-19 disinformation on platforms.

Why it matters

Disinformation and misinformation about COVID-19 is quickly and widely disseminated across the Internet, reaching and potentially influencing many people. This policy brief derives four key actions that governments and platforms can take to counter COVID-19 disinformation on platforms, namely: 1) supporting a multiplicity of independent fact-checking organisations; 2) ensuring human moderators are in place to complement technological solutions; 3) voluntarily issuing transparency reports about COVID-19 disinformation; and 4) improving users’ media, digital and health literacy skills.

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Organisation for Economic Co-operation and Development, July 2020

What we do

We partner with city officials to establish local risk assessments and design action plans and programmatic responses. From de-radicalisation programming to youth engagement strategies, we ensure that local responses address local needs.

Working from the ground up, we establish local coordination bodies that unite city halls, civil society educators, public health bodies, the private sector and faith leaders to identify and address community tensions. We base our success on harnessing existing and credible institutions, from social services to traditional civic infrastructure.

We galvanise mayors, city officials, local services, communities and youth, training them to play active roles in diagnosing and responding to local risk factors, creating an international repository of best practice approaches.

We help members access the latest research and best practice from across the network through our SCN Online Hub, which features stories, interviews, guides and training modules for teachers, city officials and civil society. Our SCN Hate and Extremism Mapper provides members with data, building digital observatories that correlate online risks with offline behaviour.

We act as a bridge, creating stronger working relationships between local and national governments. We also provide civil society with the knowledge, skills and resources to foster meaningful partnerships with officials in city halls.